Developed by organizational psychologists, our tests are validated for specific jobs and industries and predictive of job success. They give you concise reports with interview suggestions immediately at your site.
Our testing platform provides a wide array of pre-employment tests designed to be used in an integrated selection process; each includes a recommended interview protocol and follow-up interview probes based on test results. While each test measures characteristics important to a specific job type, all have at their core the prediction of productivity, cooperative work behaviors and integrity.
The Cost of a Bad Hire
Apart from the traditional costs of a bad hire, which include recruiting costs, training investments, and supervisory coaching time, a bad hire in a customer contact job will have a direct impact on customer retention. Customers who are ill treated leave for competitors.
Fred Reinheld, author of The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value, estimates that the average company loses 50% of its customers in 5 years. Think of what just a small improvement in customer retention could mean to your bottom-line profits! (Reinheld suggests that a 5% improvement in retention would result in a 25% increase in profits for most organizations.)
If you include lost production, supervisor time, hiring and training costs, equipment failure, and poor service to customers, the cost of a bad hire can be minimally estimated by Hourly rate X 400. Even at $6.00 an hour, the cost of a bad hire is at least $2400!